Exclusive: Alone and disoriented, 75-year-old Marcos Humberto Vindel Osorio wandered out of George Bush Intercontinental Airport and onto a busy highway, where he was fatally struck by ‘multiple vehicles,’ according to his family
In the U.S., individual carriers are responsible for providing disability assistance at airports; the Air Carrier Access Act requires they do so for passengers who need it, including those with cognitive impairments.
From the law itself:
Airlines are required to provide prompt assistance with boarding, deplaning and making connections. Assistance within the cabin is also required, but not extensive personal services.
Other provisions concerning services and accommodations address treatment of mobility aids and assistive devices, passenger information, accommodations for persons with vision and hearing impairments, security screening, communicable diseases and medical certificates, and service animals.
It doesn’t specifically call out getting passengers from deplaning back to the gates though.
None of that sounds like they are expected to supervise someone at all times, just take them places when asked. I’ll bet this guy just walked out with the crowd of people.
Seems it’s actually required of them by U.S. law:
From the law itself:
It doesn’t specifically call out getting passengers from deplaning back to the gates though.
None of that sounds like they are expected to supervise someone at all times, just take them places when asked. I’ll bet this guy just walked out with the crowd of people.