People need to remember a lot of the pro-consumer things that Valve has ever done were things they were forced to by regulation.
Like being able to return games? That was to comply with an Australian law, and it was just easier to implement it for everyone than just do it for Australia specifically.
I like Valve more than most companies, but exactly, they are not Saints by any measure.
In general, I think being decent to customers is a business strategy, because the barrier to entry for a Steam competitor is nearly non-existent, and there’s always piracy. Still, capitalism working the way it’s “supposed to” is still capitalism.
I think we’re just at a point where a company not constantly trying to find ways to squirm out of every single thing is a breath of fresh air.
“Hi! We’re valve. We’re mostly following the law without fuss, mostly make money by getting people to buy things they want, and our excessively wealthy owner acts like a preposterously rich person, not a comic book villain: Fantasizing about living his life isn’t deeply concerning. The hardware we sell isn’t deliberately worse for consumers to no benefit to ourselves” – Hands down one of the best “big” companies out there.
People need to remember a lot of the pro-consumer things that Valve has ever done were things they were forced to by regulation.
Like being able to return games? That was to comply with an Australian law, and it was just easier to implement it for everyone than just do it for Australia specifically.
I like Valve more than most companies, but exactly, they are not Saints by any measure.
Everyone also seems to ignore that they started the lootbox epidemic.
In general, I think being decent to customers is a business strategy, because the barrier to entry for a Steam competitor is nearly non-existent, and there’s always piracy. Still, capitalism working the way it’s “supposed to” is still capitalism.
My brother in christ have you heard of network effects?
Network effects and chill?
I think we’re just at a point where a company not constantly trying to find ways to squirm out of every single thing is a breath of fresh air.
“Hi! We’re valve. We’re mostly following the law without fuss, mostly make money by getting people to buy things they want, and our excessively wealthy owner acts like a preposterously rich person, not a comic book villain: Fantasizing about living his life isn’t deeply concerning. The hardware we sell isn’t deliberately worse for consumers to no benefit to ourselves” – Hands down one of the best “big” companies out there.