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Cake day: March 24th, 2026

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  • Yes, but to OP’s point, it does get more detailed. How do you define uptime? I’ve seen contracts where uptime is not well defined, and I’ve seen other that are very prescriptive and some in between. E.g. All users access attempts must be responded to in under x many seconds and even milliseconds, 99.5% of the time. Other say peak loads over x many users, must have access on the 3rd try after getting a “site is busy, please try again” message. It all depends on what the site is and what they do because going to 99.99% for all users gets expensive.

    A lot of web apps today are intermingled with loads of bloat from 3rd party sass providers that slow things down and increase transmission loads and failure at any one of them can cause a site to slow down to trigger a “downtime” quota even if the site works and the users successfully did their thing. (Because the sass failure was not critical).