Louis taking the financial hit for all of us. One of the few people that are “famous” I would buy a coffee if I were to see him on the street.
He seems mean spirited and just a bit unstable to me, but I think that’s just an encode/decode mismatch in communication styles. What’s important is he can speak the truth to power AND BE HEARD. And for that I will absolutly cheer that crazy bastard on.
“ Please allow ads on this site. Click OK to learn more.”
No, no I don’t think I will.
This and the battery thing are some good content.
Oh the battery thing is delicious drama. Just chef’s kiss
I want to consume it.
The wording of Samsung’s warranty seems to support this conclusion:
“{…}during the limited warranty period, and subject to the conditions and exceptions stated in this Agreement, Samsung will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) refund the then current market value of the Product at the time the warranty claim is made to Samsung if Samsung is unable to repair or replace the Product.” [emphasis added]
What’s funny is this wording was likely designed to try and screw over the customer and backfired, because historically a used SSD has always been cheaper than the original purchase price. But in this specific market, it works in the consumer’s favor.
Which is, of course, why they suddenly feel entitled to not follow their own rules.
Happy cake day!
Just had a similar thing happen to me. Bought some WD reds. Two drives were DOA. Since no drives were available to replace them, I could return for a refund. Then had to buy drives when they were in stock again at double the price.
I haven’t bought WD since they lied about the SMR horseshit.
It’s like DoorDash giving you a partial refund and not actually getting you what you ordered when there is a fuckup by the restaurant.
How satisfied are you with your customer support? I didn’t get what I fucking ordered!
doordash is a horrible example…
they do nothing but keep you lazy… they don’t make the food, package the food, or see the food… that’s the restaurant’s problem, not doordash
that said, don’t use doordash… or Uber…
You have no idea how helpful DoorDash/Ubereats is for people with health issues and no support network. I’m not going to share any of my details but I’d be in a much worse situation if I couldn’t rely on DoorDash for meals.
Well, it’s definitely tangential. The only overlap is how their refunds don’t actually fix anything and there is no path to actually addressing the original customer intent. A new order would be more money, and a gamble on the same error happening (maybe even intentional neglect by the people at the restaurant). And having to go out and get it yourself breaks the whole reason you engaged with the company at all.
It’s a very broken customer service system they have. And it has to be that way to keep their margins.
The part that irritates me is the act like they can’t refund anything after “the store confirmed the order”. One time I meant to check the price of a liquor bottle, dropped phone, between trying to prevent it falling and picking it up I touched the purchase button. The store “confirmed the order” within 30 seconds. Since the store confirmed the order and started “preparing the order” I could cancel it but couldn’t get a refund. The issue? It was 11:15pm. Legally liquor stores can’t sell packaged liquor after 9pm here. Either a. The store didn’t confirm anything and have be not started preparing anything b. The store is openly defying multiple laws. The c. The you are full of shit. Plus what’s “preparing” a bottle of liquor? Why can’t you send a notification of “put it back on shelf” and be done? Fine yeah my mistake of accidentally pressing button, maybe a 10% “restocking fee” still bullshit but acceptable. Not being able to cancel order at all though???
If it’s not clear, the store was closed but order was defaulted to be delivered at 11am the next day as that was next available legal delivery time.
I think doa refund is kind of fair. Should compensate you a little for wasting your time but you’re made whole. RMA though feels like they should replace.
Yeah for sure. Didn’t lose any money. Just a bit frustrating that I didn’t have the option to leave an RMA open and replace the DOA drives when there was stock. It was either refund or store credit.
St Louis fighting for us again. We don’t deserve this hero but we fucking need him
It’s small claims court, so anyone else getting fucked by this wont benefit. It’s going to take a bigger case. This will be forgotton about in a coupke months and Samsung will keep doing it.
Not true. If you can cite another similar small claims case against the company, the Judge will take that under consideration as well.
It’s only not beneficial if they settle outside court and have a non disclosure agreement. And that’s not going to happen with Rossmann. There is zero doubt in my mind that he would turn down a million dollar payout to keep quiet.
Unless Rossman shares a template for individually suing them in any state. Maybe they will start to play fair when they are defending 25,000 individual lawsuits.
You do realize that is exactly what he will do, right? He’s a spiteful little shit. John fucking Deere is terrified of him for a reason.
I have to wonder, what are the horcruxes of Louis Rossman?
But if he has success, well, I can go to the lawyer and show him that success (because I’m in the same boat right now), maybe it just needs more cases…
Most business laws are just pay-to-play regulation anyways
Yep. Samsung knows what’s up. Settle a couple small claims here and there and fuck everyone else.
I’m rooting for him, but I also can’t recall any warranty agreement that didn’t include something along the lines of “or refund of original purchase price at manufacturers discretion” as an acceptable remedy instead of replacement.
At the bottom of the article it cites that they have the right to refund if they can’t repair or replace, but since they’ve shown plenty of stock in their own store they can replace. He also cites their own policy which reads “refund the then current market value of the Product”.
Agreeing with you here, they probably had the last line there to save themselves money, as historically tech items lose value over time, so if you bought an ssd for $200, and 6 months later needed to be replaced or refunded, historically they can realistically offer you $150, as that would traditionally be the new market value after 6 months, but in today’s timeline, now its apparently worth $900 and they probably don’t want to pay that.
Samsung hurt itself in confusion
And yet data center investors are running on the presentation of the hardware being used as not depreciating in value.
Ah, but current market value of a BROKEN SSD is much lower, so…
Yeah I think it’s a tall order, but I also don’t have the impression that rossmann picks a fight without having a pretty good chance of winning.
I had the same case when the prices weren’t as absurd then, so I just paid 20 Euros extra, not that bad, but now… I will likely this issue again (like he has), because the SSD in question is defective again, I really hope he has success, it’s still within guaranty for some time so I wait how this turns out (until short before guaranty is gone).
I experienced something similar with a GPU when coin mining made the prices explode.
But I knew they would do that, because the law here is not designed for prices to suddenly explode out of proportion.
So you are only refunded the original price of purchase, which would normally be fine.This resulted in me using a low end GPU (unsuitable for mining) for almost a year, because I refused to pay the inflated prices for a proper GPU.
I’m sorry to say, but I doubt Louis Rossmann can win this case, because it is not generally feasible to make the law so the customer can demand a replacement, because a replacement isn’t always possible, which is why the seller can fulfill obligations with a refund of the price paid.
If new products had come out at lower prices, a refund is normally a great deal for the customer. But currently in this case it is not.
Their terms were written to allow them to refund less than the purchase price by refunding the current price instead of the purchase price. You buy SSD for $200, a year later the model is reduced to $150, they refund you $150. They haven’t changed those terms, so they are violating their own contract by not refunding at the current price.
Yeah, they know it’s cheaper to refund the purchase price rather than to provide a replacement. Why would they ever take the bigger loss to them? They’re businesses, not people with a conscious. They are legally required to make the most profit possible for their shareholders as they are both public entities. Publicly traded businesses are by definition lawful evil because this is the kind of world humanity gravitates towards.
I’m sure the warranty terms are worded in such a way that is most hostile to consumers and most beneficial to themselves. There’s always a half dozen legal gotchas that rarely apply in cases where they would lose a penny more than is typical like market shortages caused by AI infrastructure spend. The only time it makes financial sense for them to honor the warranty is if it’s cheaper than providing a refurbished replacement, and a refurb of these drives is likely worth much, much more than the original.
I’d say the play here is to buy a new one and return the old one but do a label swap. It’s certainly fraud, but then amazon or sandisk get to eat it instead of you. If you are concerned about how hard it hits their bottom lines, check out their stock valuation over the last year.
Samsung will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) refund the then current market value of the Product at the time the warranty claim is made to Samsung if Samsung is unable to repair or replace the Product.
Samsung’s costs haven’t inflated 3x, and they’re the fab, therefore there’s a real strong argument that they should replace rather than refund. The error in your argument is it being cheaper, it’s instead less profitable for Samsung to give refunds at the new purchase price.
I would be willing to bet that a letter from a lawyer along the lines of “refund at purchase price or send replacement, otherwise meet us in court and incur lawyer fees” will get a replacement sent. They’re chasing profits, paying lawyers hurt profits, especially since a single lawyer for a day just to review the situation probably costs them more than their current profits.
They certainly have the capability of replacing the hardware but they know they have you over a barrel because they choose the winner, which is them!
They would just eat a few hundred bucks in unrealized profits… which they’re never gonna do willingly. They probably have an arbitration clause to prevent class action suits too because that’s what everybody lawful evil does these days.
I’d say the play here is to buy a new one and return the old one but do a label swap.
Louis addressed this in his video. He pointed out that he’s suing in large part because Samsung is penalizing the honest way of doing things. He wants to promote the honest way by setting an example, and good for him.
I’d say the play here is to buy a new one and return the old one but do a label swap. It’s certainly fraud, but then amazon or sandisk get to eat it instead of you. If you are concerned about how hard it hits their bottom lines, check out their stock valuation over the last year.
you’re also kinda screwing whatever customer ends up with it. For lost time troubleshooting and returning at the very least.
In my experience essentially all amazon fraud returns that go into circulation end up getting a free replacement.
If you’re not returning a brick in place of a GPU and instead return the actual hardware, the next guy simply gets a DOA that looks like a DOA, quacks like a DOA, and returns like a DOA for another one… so the odds of this causing an actual issue for a normal human is extremely low.
I’d say the play here is to buy a new one and return the old one but do a label swap.
make sure to double check the labels before the swap
my stupid ass would 100% return the working unit by accident
deleted by creator
